Monthly Maintenance for Community Game Rooms.

Respectfully: your handyman can't level slate. Slate leveling is a precision trade that requires specific tools (digital levels, torque wrenches, shims graded in 1/64”) and the knowledge of how to chase a half-degree drift across 9 feet of rock. Most “handyman fixes” to pool tables we see on inspection are actively making the problem worse - overtightened rails, cracked beeswax seams, stretched felt in the wrong direction, slate damaged by metal tools.

We've rebuilt handyman damage on dozens of properties. The math: your handyman's two hours of “trying to help” cost you a $400 repair on top of the damage. Our Bronze Plan is $249/month - less than a single handyman-gone-wrong incident - and we do it right the first time.

We're aware of the reputation problem this industry has. Most pool table service companies are one-truck operations with a cell phone, no CRM, and no accountability when they miss a visit.

Our plans include a written service standard: scheduled monthly visits in writing on Bronze/Silver, same-week priority response on Gold, custom SLA on Enterprise. Every visit generates a branded condition report that lands in your email within 24 hours. Our scheduling runs on a CRM, not a notebook. And you can cancel any time with 30 days notice - no auto-renewal traps.

You already have budget for this - it's just allocated to the wrong line item. Your amenity operating budget has line items for pool service, HVAC maintenance, landscaping, elevator service, fitness equipment maintenance. Pool table maintenance belongs in the same category, same amount, same renewal cycle.

The real question is whether you want to spend that money preventively ($249–$699/month predictable) or reactively ($400–$800 per emergency callout, 2–4 times per year, plus the lost leases from broken amenities). The preventive route is scheduled, documented, and stress-free - and once you factor in lost leases, it's almost always cheaper than reactive too.

You can - we do reactive service calls at $400–$800 per visit (emergency rate, no SLA, first-come-first-served). The problem is that pool tables rarely break suddenly. They break slowly over 6–12 months: a bolt loosens, the slate drifts 1/16” out of level, a cushion dries out, a felt tear grows.

By the time it's “broken enough to call someone,” you've already had dozens of bad leasing tours, an angry Google review, and a table that now needs full restoration instead of a 10-minute adjustment. Preventive maintenance catches these at the 10-minute stage. Reactive maintenance catches them at the $1,500 stage.

Plans bill month-to-month with 30-day cancellation any time, for any reason. No auto-renewal traps. If you sign an optional 12-month Annual Agreement (for the rate-lock + discounted out-of-scope repair benefits), you can still exit with 30 days notice if we miss a scheduled visit, fail to deliver on the plan scope, or otherwise drop the ball — and we refund any pre-paid unused months.

The Annual Agreement is purely a value-exchange (you get rate lock + discounts), not a lock-in. Most properties opt in; you don't have to.

Yes — that's the Enterprise tier. Enterprise accounts get a master service agreement, a dedicated technician across your portfolio, a single consolidated monthly invoice, and quarterly business reviews (QBRs) with your regional leadership. Enterprise pricing is custom based on table count, property count, and service tier mix.

We currently operate across Southern California (San Diego, Riverside, Orange, Los Angeles, San Bernardino counties) from our San Diego HQ. For portfolios that stretch beyond SoCal, ask us — we're actively expanding the service area and we may already cover your region.

We work around your schedule. Our technicians book appointments during off-peak hours (weekday mornings, early afternoons) so we're in and out before tours start or residents come home. We can also batch visits across multiple properties on the same day to minimize disruption.

During peak turnover months (May–August for most markets), we prioritize amenity readiness for pre-move-in inspections so your clubhouses are showroom-ready the day new residents arrive.

Yes. Silver and Gold plans include inspection and light service for shuffleboards, foosball tables, air hockey, ping-pong tables, and poker tables. Gold and Enterprise extend coverage to multi-game units and arcade-style equipment with minor parts included. For larger repairs on non-pool equipment we quote separately at our plan-member discount rate.

If your amenity room also has arcade machines, pinball, or other coin-op equipment, we can recommend trusted vendors in our network - we focus on tables, not electronics, but we'll connect you to people who do that well.