Portfolio Program · 5+ Properties
One vendor. One MSA. One invoice. Every property you operate.
Built for regional and national property management companies that are tired of ghosting vendors, per-visit invoices, and handyman damage on tables that cost $3,500+ to replace. We bring billable hours down, amenity complaints to zero, and every property onto one paper trail.
Portfolio Pilot Offer
$750 VALUE · NO COMMITMENTFree audits on 3 of your properties. You pick which.
We visit three of your properties, audit every pool table and game room piece, and deliver three branded condition reports for your asset management files. If you like what you see, we convert to an annual portfolio contract at 15% off standard rates. If you don't, you keep the reports. Zero pressure.
Portfolio Pilot Offer
Start with 3 free audits. No commitment.
The hardest part of switching vendors is trusting a new one. So we make the first step free: you pick three properties, we send a technician to each, you get three branded condition reports. If what you see earns the contract, we convert at 15% off standard portfolio rates for the first 12 months. If not, keep the reports — they're useful regardless.
You pick 3 properties
Any mix of tiers, any mix of states. The ones you're most worried about are usually the best pick.
We audit each within 14 days
On-site inspection, photos, serial numbers, condition grades, cost estimates. 30–45 minutes per property. No disruption to tours or residents.
You decide
If the work impresses you, we convert to an annual portfolio contract at 15% off for the first 12 months. If not, you keep the reports for your files.
Thanks — we got it.
Commercial Sales will respond within 2 business hours with proposed pilot dates and a short intro call link. A confirmation just landed in your inbox from commercial@billiardhome.com.
Need us sooner? Call (858) 258-5407.
Pilot limited to portfolios of 5+ properties in CA, TX, AZ, FL, or CO. Properties outside our service area still welcome to the pilot — we dispatch nearest technician.
Why Regionals Come to Us
You're not buying pool table service. You're buying an end to amenity chaos.
The real reason portfolios switch to us isn't price. It's that the vendors they've been using are one-truck operations with a cell phone and a Venmo account.
The ghost vendor
Your current guy returns every third call. He shows up when he feels like it. Last spring a regional VP toured a property and the felt was still torn from the complaint you submitted in January. That's the cost of "cheap."
Invoice chaos
Eight properties, eight different vendors, 30 invoices a year to match against POs. Your AP team loses hours reconciling. With us: one monthly invoice covering every property, line-itemed by location, ready to drop into Yardi, AppFolio, or whatever you run.
Handyman damage
Your on-site tech "tightened a rail" and cracked the slate. $2,200 replacement. Or the felt was stretched wrong and warped within six months. Specialty equipment needs specialty vendors. Every time you let a generalist touch a pool table, you're gambling.
The Portfolio Program
What you get that no other pool table vendor offers
The Essential / Professional / Total Care tiers on our commercial page are designed for a single property. The Portfolio Program is designed for you.
Master Service Agreement, not a click-through form
We sign your MSA or negotiate one with your legal team. Net 30 standard (Net 45/60 available). COI with your entity named as additional insured. W-9 issued within 24 hours of signing.
One consolidated monthly invoice across every property
Line-itemed by property with your internal unit ID, work order code, or GL account. Delivered on the 1st of each month via email or vendor portal. Format customizable for Yardi, AppFolio, RealPage, or flat CSV/PDF.
Dedicated Account Manager, not a shared inbox
A named human at Billiard Home who knows your portfolio, your properties, your SLA terms, and your invoice conventions. Direct cell, direct email. They answer within 2 business hours on workdays.
Quarterly Business Review with regional leadership
We deliver a portfolio-wide condition report, trend analysis, upcoming refelt forecast, and budget variance summary every 90 days. Either in person or via Zoom. Portfolios of 20+ properties get a named Quarterly Business Review partner.
48-hour written SLA with auto-credit on miss
Emergency dispatch within 48 hours on any Portfolio property (24 hours on upgraded tier). If we miss, you get a credit automatically at next invoice — no negotiation, no ticket to open. We track our own SLA performance.
Volume pricing that scales with you
5–9 properties: 5% off standard rates. 10–24: 10% off. 25–49: 15% off. 50+: custom enterprise pricing with dedicated ops team. No table count caps — every property gets covered at its plan-member rate regardless of how many tables are in it.
Multi-state coverage under one contract
California, Texas, Arizona, Florida, Colorado — all under one MSA. Properties in all five states billed on the same invoice, serviced by the same operational standards, covered by the same SLA. No patchwork regional vendors.
New table sourcing at wholesale
Need to replace a broken table or spec a game room at a new development? We source at direct-from-manufacturer pricing and deliver / install at plan-member rates. Typical portfolio savings: 20–35% vs retail amenity suppliers.
Portfolio Volume Pricing
What a typical portfolio looks like
Real math, not marketing. Based on Professional Care tier ($899/property/year standard).
Small Portfolio
Regional multifamily operator or mid-size hotel group
Mid Portfolio
National PM operator in 2–3 states, or growing REIT
Enterprise Portfolio
National REIT or multi-state PM company
Above examples use Professional Care ($899/yr) at the listed portfolio volume discount. Essential Care ($399) and Total Care ($1,799) priced on the commercial page get the same volume discount structure. Mix-and-match across tiers within a portfolio is standard.
Vendor Compliance
Everything your AP, legal, and risk teams will ask for
If your vendor onboarding checklist has 40 line items, we're ready for 40. We've been through this.
Certificate of Insurance
General Liability $1M per occurrence / $2M aggregate standard. Higher limits available on request. Your entity named as Additional Insured within 24 hours of signing.
Workers' Compensation
Full coverage on every tech we dispatch. Certificate available on request.
W-9 on file
Issued within 24 hours. Updated annually or upon request. Our tax classification: LLC.
MSA negotiation
We sign your Master Service Agreement, redline where needed, and work with your legal team. Typical signing cycle: 5–10 business days.
Net terms
Net 30 standard. Net 45 and Net 60 available for qualified portfolios on request.
Vendor portal ready
We register and maintain profiles on RMIS, NetVendor, Nexus, Ariba, Coupa, and most major vendor management platforms. Your onboarding team sends us the invite, we handle the rest.
Background-checked techs
Every technician dispatched to your property has passed a background check and drug screen. Documentation available on request for properties with stricter access requirements.
30-day cancellation for cause
If we miss SLAs or fail to deliver on the contract, you cancel with 30 days notice and we refund any unused portion of the annual payment. Stated clearly in every MSA.
Portfolio Questions
The ones your AP, legal, and ops teams will ask
“We're a national REIT. Can you actually service 50 properties across 5 states?”
Yes, within our current 5-state footprint (CA, TX, AZ, FL, CO). We staff regional operations in each state with trained technicians, not subcontractors. A 50-property portfolio gets a dedicated ops team, a named QBR partner, and typically a sub-day emergency response time in our primary metros.
If your portfolio extends beyond those 5 states, we're actively expanding through 2026. Ask us about your specific markets — we often have coverage plans in motion before public announcement.
“How does billing work for a multi-state portfolio?”
One monthly consolidated invoice, line-itemed by property, with your internal property ID on every line. Delivered to your AP team or uploaded to your vendor portal. We support Yardi, AppFolio, RealPage, Entrata, MRI, and most common property management platforms — plus flat CSV, PDF, or Excel for everyone else.
Tax is calculated per-property based on the state and jurisdiction of that property. Resale certificates on file where applicable.
“Our current vendor's MSA is a mess. Can you work with our legal?”
Yes. We sign your MSA or negotiate terms with your legal team. Typical signing cycle is 5–10 business days. We redline where needed (indemnification, liability caps, IP ownership of reports, data handling) and our standard positions are reasonable for most PM and REIT legal teams. We've signed MSAs from mid-market operators to Fortune 500 landlords.
“What about during turnover season when every property needs attention at once?”
We plan for it. Portfolio contracts include seasonal batch-scheduling: during your high-turnover windows (typically May–August in most markets), we sequence visits to hit every property in a 60-day block so everything's showroom-ready for pre-move-in inspections. Dedicated Account Manager coordinates timing with your regional or asset leads.
“What if we want to pilot just a couple of properties first before committing to the portfolio?”
That's exactly what the Portfolio Pilot is for. Three free audits on three properties of your choosing. No contract, no commitment. You keep the reports either way. If you want to convert to a portfolio contract after the audits, you lock in at 15% off standard rates for the first 12 months. This is the most common way regional PM companies evaluate us.
“Do you work with asset managers, acquisitions teams, or just property-level contacts?”
All three. Asset managers typically engage us for property-by-property condition reports during hold/disposition analysis. Acquisitions teams hire us during due diligence to assess amenity value and deferred maintenance exposure on a target property before close. Property-level contacts handle day-to-day scheduling and service requests. We structure the relationship around whoever owns the decision.
Stop paying for vendor chaos.
One MSA. One invoice. One named contact. Every pool table in every property you operate, under the same standard of care. Start with three free audits.
commercial@billiardhome.com • (858) 258-5407 • Mon–Fri 9am–6pm PT