Privacy Policy
Your Privacy Matters
We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that information.
Last updated: March 2026
Information We Collect
Information you provide
- Contact forms & quotes: Name, phone number, email address, and service details when you request a quote, schedule a service, or contact us.
- Chat messages: Conversations with our AI assistant Ace, including any photos you share for table identification or quotes.
- Orders & invoices: Billing information, service address, and payment details when you purchase tables or services.
- Partner inquiries: Business name, contact info, and partnership details submitted through our partner form.
Information collected automatically
- Analytics: We use Google Analytics to understand how visitors use our site (pages visited, time on site, device type). This data is anonymized and aggregated.
- Cookies: Basic cookies for site functionality and analytics. No third-party advertising cookies.
- Device info: Browser type, operating system, and screen size for optimizing your experience.
How We Use Your Information
Respond to you
Answer your questions, provide quotes, schedule services, and follow up on inquiries.
Fulfill services
Process orders, coordinate deliveries and installations, send invoices, and manage your service history.
Improve our service
Analyze site usage to improve the website experience and make our services better for everyone.
Communicate
Send service confirmations, appointment reminders, invoice receipts, and warranty information.
Data Sharing & Security
We never sell your data
Your personal information is never sold, rented, or traded to third parties for marketing purposes. Period.
Limited sharing with service providers
We may share limited information with trusted service providers who help us operate our business:
- Supabase - secure database hosting for customer records and inventory
- Resend - transactional email delivery (invoices, confirmations)
- OpenPhone - business phone and SMS communication
- Google Analytics - anonymized website traffic analysis
- Netlify - website hosting and form submissions
Security measures
All data is transmitted over HTTPS encryption. Our database uses row-level security policies. Access to customer data is restricted to authorized team members only. We regularly review our security practices to protect your information.
Your Rights
Under California privacy law (CCPA), you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Deletion: Request that we delete your personal information from our records.
- Correction: Request that we correct any inaccurate information.
- Opt-out: Opt out of any promotional communications at any time.
To exercise any of these rights, contact us at services@billiardhome.com or call (757) 821-5371. We will respond within 30 days.
Questions About Your Privacy?
We're happy to answer any questions about how we handle your data. Reach out anytime.